Which One Sounds Like You?
"I got an ADA demand letter. I need this handled now."
The clock is ticking. What matters most right now is documenting that you're actively working toward compliance — and getting the violations fixed before your legal response is due.
"I want to get compliant before a letter ever finds me."
Smart move. Fixing violations now costs a fraction of what a settlement costs later. And a compliant website is also a genuinely better website — more usable for every customer.
We Know How Overwhelming This Feels — and We Know Exactly What to Do.
We've helped local business owners on both sides of this — the panicked restaurateur who got a letter on a Tuesday morning, and the proactive shop owner who decided to get compliant before anything happened.
In every case, the business owners who acted decisively came out better. We'll be your guide through every step — from scoping the problem to delivering the documentation you need to move forward with confidence.
Here's Exactly What Happens When You Work With Us
No mystery. No hand-waving. Here's the process from start to compliance certificate.
We scope exactly what needs fixing
If you've had an audit, we use that as our roadmap. If not, we build one first. Either way, you get a clear scope and a realistic timeline before we touch anything.
We fix the highest-risk violations first
If you have a demand letter, we start with the specific violations cited. Then we work through the remaining issues systematically — keeping you updated throughout so there are no surprises.
We apply real code-level fixes — no overlays
We work inside your CMS (WordPress, Shopify, Squarespace, Wix, Webflow, custom-built) and make actual changes to the underlying code. Not a widget layered on top — real fixes that actually solve the problem.
We re-test everything we touched
Once fixes are applied, we run a full re-audit — automated scan plus manual screen reader verification. Every item on the scope gets confirmed before we close it out.
You receive your compliance documentation package
A formal document listing every violation resolved and every WCAG 2.1 Level AA criterion met. This is the paper trail your attorney needs if you're responding to a letter — and the proof you want if you're being proactive.
Most sites are fully remediated within 2–6 weeks.
The One Thing an Accessibility Overlay Cannot Do
It can't make your site actually accessible. It can only pretend to.
Overlay widgets (AccessiBe, UserWay, AudioEye and similar tools) work by placing a JavaScript layer on top of your existing code. They attempt to auto-correct accessibility problems in real time. The problem: automated tools catch roughly 30% of real accessibility violations. Overlays have the same ceiling.
More critically, overlay vendors have been sued under the ADA themselves. The National Federation of the Blind and the American Council of the Blind have both issued statements opposing them. And real users — the people these tools are supposed to help — frequently report that overlays actually interfere with their assistive technology.
This is our honest take, backed by experience. If you want protection that holds up, you need real code-level remediation. That's what we do.
Overlay: Still Getting Sued
Businesses with overlay tools installed have continued to receive demand letters and face lawsuits. The widget is not a legal defense.
Overlay: Misses ~70% of Violations
Automated tools — including overlays — can only detect a fraction of real WCAG violations. The rest require human judgment to find and fix.
Overlay: Often Makes It Worse for Real Users
Screen reader users consistently report that overlay scripts interfere with their assistive technology — the opposite of what accessibility means.
Our Approach: Fix the Actual Code
We make your site genuinely accessible. Then we document it. That's what holds up when it matters.
What a Typical Small Business Site Looks Like Before and After
This isn't hypothetical — it's what we see on nearly every small business site we work on.
The Faster You Move, the More Leverage You Keep.
If you have a demand letter, every day of inaction is another day the other side has the advantage. If you're being proactive, every day is an opportunity to get protected before you need it.
If you're struggling with ADA compliance on your website, starting remediation is the right move. Let's talk — no obligation, no pressure — and we'll tell you exactly what we'd recommend for your situation.
Call us directly: +1 (707) 889-4354 — real people, real answers.